FAQ

We’re happy to clarify the difference between Natural White vs. Regular White Hanadama Grade Akoya pearls. Natural White refers to the untreated Hanadama pearl. These pearls have been individually selected from freshly harvested pearls for their color and luster. The color tends to be closer to a stark white, most often with silver or naturally-occurring pink overtones. There will be a notation on your Pearl Science Laboratory certificate stating there has been no color treatments or other additions to the pearls. Regular White Hanadama pearls usually have more of a rose overtone due to the fact it undergoes a process called pinking. This process will tend to leave pearls with a slight pink or silver-rose tone, and create a more uniform color. Natural White Hanadama pearls are priced higher than the Regular White because these strands are rarer than the Regular White Hanadama. Natural white Hanadama pearls must be matched perfectly with no treatment and still pass the stringent Hanadama grading process. To read more, please check out this blog post! If you have additional questions, please reach out to our support team and we’d be happy to help ☺

We are happy to work with you on matching your pearls! Please submit a request by clicking here. Do make sure to keep a copy of your shipment’s tracking number for your records. Once we receive your item in our vault, we will review our inventory to confirm if a match can be made. We will contact you to provide an update as soon as possible, and will let you know if one of our designers has confirmed a match. If you are not comfortable sending your pearl(s) to us, we ask that you send us photos in various light settings so that we can do our best to match the coloring/overtones. For any additional questions, please reach out to our support team and we’d be happy to help!

Yes, we can send high-quality images for you to review! Please submit a request to pearllabx@gmail.com. In the email, please let us know what style(s) you are interested in as well as any additional details you can provide regarding size, color, metal type or any other personal preferences. Additionally, we do offer virtual appointments. Our virtual appointments offer you a way to experience the world of pearls from the comfort of your own home. Enjoy a personalized video consultation to view one-of-a-kind strands, learn more about our extensive collection of pearl jewelry styles, and receive valuable pearl education. Click here to schedule a virtual appointment! Our support team is happy to help ☺

Versatility of pearls should not be limited by rules, and should ultimately reflect the wearer's personal taste. We have the perfect resource to help you! Please take a look at this helpful blog that shows the visual differences in pearl size and necklace length! If you have additional questions, please reach out to our support team and we’d be happy to help!

All of the clasps and findings that we use are solid 14K gold, not gold-filled or plated. In some instances you will see a notation that item is 18K gold, again this would be solid gold. Feel free to contact pearllabx@gmail.com for any additional questions. Thank you.

The seven important factors in determining the value of pearls are: Luster – The most important of all value attributes in a pearl is luster. Luster is defined as the quality and quantity of light reflecting from the surface or from under the surface of a pearl. Size – When the other value factors are equal within a pearl type, the larger the pearl size measured in millimeters, the higher the value. Shape – Pearls come in a wide variety of shapes but in most circumstances, the more round the pearl, the higher the value. Color – Depth and consistency of color in the body of the pearl help determine the value. Surface Quality – The cleaner the surface of a pearl (fewer bumps, marks and dull spots) the more valuable the pearl. Matching ability – The equality or unity of pearl size adds to the value of the pearl. Nacre thickness – This is only relative to bead-nucleated pearls as non-beaded (traditional freshwater pearls and keshi pearls) are 100% nacre. The thicker the nacre and regularity of its layers in a saltwater pearl, the more valuable a pearl. If the pearl displays a chalky or dull appearance, the nacre is too thin. If you have additional questions, please reach out to our support team and we’d be happy to help!

Unlike their freshwater cousins, Akoya pearl oysters rarely produce more than 1-2 pearls per harvest. Their perfectly-round shape combined, with the high luster found in top-quality Akoya pearls, and their relative rarity when compared to freshwater pearls give Akoya pearls a higher perceived value. Freshwater pearls are grown primarily in man-made lakes and ponds in China. A single freshwater pearl mussel can also grow up to 32 pearls at a time, 16 on either side of the shell. If you have additional questions, please reach out to our support team and we’d be happy to help!

Because the Akoya pearl mollusk is approximately 3 inches across, large Akoya pearls are very rare. In order to create a large pearl, pearl farmers have to implant the mollusk with a very large bead. Very few of the Akoya pearl mollusks are able to handle a large bead and produce larger Akoya pearls. The increased prices directly correlate to the rarity of the larger Akoya pearls. If you have additional questions, please reach out to our support team and we’d be happy to help!

We are pleased to let you know that we use G/VS1 quality diamonds in the jewelry we create! If you have additional questions, please reach out to our support team and we’d be happy to help!

Yes, we do offer clip-on earring backs! There are styles currently available on our website. Optionally, if there is a pierced earring style you are interested in, we have the ability to customize an order to meet your specific needs. If you have additional questions, please reach out to our support team and we’d be happy to help!

Yes, we do offer some items in 18K Gold! If there is a specific style you are interested in, and the 18K option is not listed, please contact pearllabx@gmail.com as we have the ability to customize many items within our collection to meet your request. Our support team is happy to help!

Yes, we do sell loose pearls and we have lots of varieties to choose from! Here is a link to our loose pearls page: www.jewellabx.com/collections/loose-edison If you have additional questions, please reach out to our support team and we’d be happy to help!

We will do our best to make your vision a reality! In order to help you, we will need to collect a few more details from you. Official TikTok Account : Pearllabx_US Please submit a request by clicking here. The completed form should be emailed to labxcustomerservice@gmail.com. Once we receive this information, we will follow up with the next steps on how to proceed. Thank you!